On Dec. 1, 2013, Kari Hunt Dunn was stabbed repeatedly by her estranged husband in a hotel room in Marshall, Texas. Her children were also in the room. Kari’s then 9-year-old daughter tried to call 9-1-1 four times from the hotel room phone but never got through because she didn’t know that she had to dial 9 first to get an outside line. Kari did not survive the attack. This horrible story ignited action by legislators around the country, pushed by Kari’s family and, in particular, the tireless efforts of her father, Hank Hunt, to ensure that callers could reach 9-1-1 from hotel phones without having to dial extra digits.
Those of us who work in offices or large organizations are familiar with telephone systems that allow us to reach co-workers, even in different states, by dialing just a few numbers—like 5555. These systems are called multi-line telephone systems or MLTS, which are used in hotels and business offices. To reach an outside line on one of these systems, however, we know to dial a prefix, usually 9, and then dial the number we want to reach. Kari’s daughter did not know she had to do this to reach emergency services.
Click here to read the entire article published in Hotel Executive.