Maintaining your company’s reputation requires following federal and state regulations and practicing excellent phone “hygiene”—along with making sure your vendors do the same. Telemarketing laws have evolved over the last several decades, beginning with the enactment of the TCPA in 1991 and most recently with the STIR/SHAKEN legislation and robust state mini-TCPA acts. These laws have made major changes to call center regulation and have spurred costly consumer litigation and regulatory enforcement.
In order to have a positive phone number reputation and mitigate litigation and regulatory risk, legal compliance is critical. However, navigating this complex legal world is tricky and mistakes can easily occur. The occasional negative label or compliance complication, however, shouldn’t be cause for immense stress— if you’re taking the correct steps to avoid, escalate, and remediate such calling or texting issues.
This webinar will focus on the legal side of the topics mentioned in our previous webinar and how to escalate remediation. April Wong of Caller ID Reputation is joined by Matthew C. Arentsen and Michael H. Pryor of Brownstein Hyatt Farber Schreck, LLP to discuss your calling and texting questions, provide tips for navigating telemarketing laws and engaging with lead generators, and offer insights for how to navigate negative labels after redressing.
To watch the webinar, please click here.